Warranty

Warranty Service & Support

At Brookshire Homes, we believe the journey to your dream home doesn’t end at closing—it begins there. Our commitment to quality craftsmanship and enduring relationships means we stand firmly behind every home we build.

WHAT TO EXPECT

  • Our Warranty Department reviews your submission promptly and assigns a Warranty Specialist to your home.

  • Whether it’s a minor adjustment or a major repair, we handle it with the same level of precision and care that went into building your home.

  • You’ll receive clear communication about the next steps—including any site visits, timelines, or follow-up actions required.

HELPFUL INFORMATION

When submitting a warranty request, please include:

  • A clear description of the issue (location in the home, when you first noticed it, and any relevant context)

  • Photographs, videos, or documents that illustrate the condition

  • Whether the issue poses a safety risk or urgent concern (these are prioritized immediately for fast-track response)

OUR PROMISE

Your satisfaction is our priority. From our partners in design to our trades on the job, we take responsibility for ensuring your home continues to reflect the high standards you expect. We appreciate the opportunity to support you and maintain the lasting value, comfort, and integrity of your Brookshire Home.

Warranty Service Request Form

Homeowner's Name(Required)
Email(Required)
Address(Required)
Location of Warranty Concern(Required)
Where are you noticing issues? Choose all that apply.
Tell us what’s going on. What problem are you seeing, when did it start, and how has it changed? The more details you provide, the faster we can address it.
Does this issue pose a safety risk or require urgent attention?
Select “Yes” if the problem involves water leaks, electrical concerns, structural issues, or any condition that may cause immediate damage or pose a risk to personal safety. If the issue is a water leak, please shut off the main water valve to your home before submitting this request.
Upload pictures or videos of the issue so our team can see exactly what you’re experiencing.
Drop files here or
Max. file size: 50 MB.

    BUYING DECISION SIMPLIFIED

    Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty® (2-10 HBW) builder member, Brookshire Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company.

    What does being a 2-10 HBW member mean for your home?
    2-10 HBW only accepts the best builders into their program. To become a member, Brookshire Homes went through an extensive screening process that measures our building practices against strict underwriting guidelines to ensure we maintain a high quality product in addition to a careful inspection of our workmanship.

    With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

    WHAT’S COVERED?*

    • 10 full years of structural defect coverage for load-bearing components.
    • 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in
      electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
    • 1 full year of surety coverage against defects in workmanship and materials.

    *Click here to download and read your structural home warranty contract. 

    Download a Copy of Our Warranty Contract